At LV18, your privacy is not merely a legal obligation — it is a core value we hold firmly. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information every time you use the lv18.plus platform. We believe you have the right to know exactly how your data is managed.
Six core principles that underpin how LV18 manages and protects the personal information of every player.
All data transmitted between your device and lv18 servers is protected with 256-bit SSL encryption — the same technology used by global banking institutions. Your sensitive information never travels without this protection.
Lv18 does not sell, rent or trade players' personal information to any third party for marketing purposes. Your data belongs to you — we only use it to enhance your gaming experience on this platform.
LV18 player data is stored in certified data centres with strict physical and digital access controls. Multi-layered backup systems ensure your data remains safe and recoverable in the event of any technical disruption.
Only authorised LV18 staff who require access to specific data may view it — based on the principle of minimum necessary access. All internal access is logged and audited regularly to ensure compliance.
Lv18 only collects information that is strictly necessary and always requests your explicit consent before using your data for any additional purpose. You may withdraw this consent at any time through your account settings.
The LV18 Privacy Policy is reviewed and updated regularly in line with technological developments, regulatory changes, and the latest industry best practices. Players will be notified of any significant changes via platform notifications.
Lv18 collects various types of information to provide a better and more secure service to our players. The information collected is divided into three main categories:
A. Information you provide directly:
B. Information collected automatically:
C. Information from third-party sources:
The information collected is used solely for legitimate purposes related to the operation of the lv18 platform. Below is a summary table of our data usage:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management | Name, email, phone number | Service Contract |
| Payment processing | Bank details, transaction history | Contracts & Legal Obligations |
| Identity verification (KYC) | Identity documents, date of birth | Legal Obligations |
| Customer Support | Communication records | Legitimate interest |
| Security & fraud prevention | IP, session data, login records | Legitimate interest |
| Platform improvements | Usage data (anonymised) | Legitimate interest |
| Marketing Communications | Email, phone number | Your consent |
Lv18 will not use your data for any purpose other than those stated above without first obtaining your additional consent. You may opt out of marketing communications at any time by updating your communication preferences in your account settings.
Lv18 invests seriously in data security infrastructure to ensure your personal information is always protected. The security measures we employ include:
Your personal data is retained for as long as necessary to fulfil the purpose of collection or as required by applicable law. After account closure, certain data may be retained for up to seven (7) years for financial and legal compliance purposes before being securely deleted.
Lv18 does not sell or trade players' personal information to third parties. However, in the following limited situations, we may share data with certain parties:
All third parties that receive lv18 player data are bound by strict confidentiality and data protection agreements. They are only permitted to use that data for the specific purposes defined in their agreement with us, and may not use it for their own purposes.
In the event of a business acquisition or merger, player information may be transferred to the new entity — in such cases, players will be notified in advance and the same or stricter privacy policy will continue to apply.
Lv18 uses cookies and similar tracking technologies to enhance the user experience and analyse our platform's performance. The types of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect some platform features. Please note that LV18 cookies are not used to track your activity on other websites and are not shared with third-party advertisers.
Lv18 fully recognises and respects your privacy rights. As a registered player, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact the lv18 customer support team via 24/7 live chat or our official email. We are committed to responding to every request in a reasonable and transparent timeframe.
The lv18 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal information from any individual under the age of 18.
If we discover that we have collected personal information from a child or an individual below the required age threshold without proper verification, we will take immediate steps to delete that information and close the account in question.
Parents or guardians who are concerned that their child may have registered on our platform without permission are urged to contact our support team immediately so that appropriate action can be taken without delay.
Lv18 reserves the right to update or amend this Privacy Policy from time to time in response to changes in law, technology or our operational practices. When significant changes are made, we will notify players via:
The latest update date is always displayed at the top of this document. We encourage you to review this Privacy Policy periodically. Continued use of the lv18 platform after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns or complaints regarding the privacy of your data at lv18, our customer support team is available 24 hours a day, 7 days a week. We value the trust you place in us and are committed to protecting your privacy to the highest standard at all times.
Lv18 uses 256-bit SSL encryption to protect every transaction and your personal information.
Register SecurelyVersion: 2.4
Updated: January 2026
Language: English
Encryption: 256-bit SSL
Your privacy and security are our priority. Join over 500,000 Malaysian players who already trust lv18 as their online gaming platform of choice — fully safe, fair and transparent.